Lloyd M
Publications
  • Renovating Requirements Engineering: First Thoughts to Shape Requirements Engineering as a Profession
    Y Pham L Montgomery W Maalej
    2nd International Workshop on Learning from other Disciplines for RE (D4RE)
    Jeju Island, South Korea
    Workshop Paper
  • A Simple NLP-Based Approach to Support Onboarding and Retention in Open Source Communities
    C Stanik L Montgomery D Martens D Fucci W Maalej
    IEEE 33rd International Conference on Software Maintenance and Evoluation (ICSME)
    Madrid, Spain
    Research Paper
  • How Angry are Your Customers? Sentiment Analysis of Support Tickets that Escalate
    C Werner G Tapuc L Montgomery D Sharma S Dodos D Damian
    IEEE 0th (AffectRE)
    Banff, Canada
    Workshop Paper
  • Predicting Developers' IDE Commands with Machine Learning
    T Bulmer L Montgomery D Damian
    IEEE ACM 14th International Conference on Mining Software Repositories (MSR)
    Gothenburg, Sweden
    Research Paper
  • Customer Support Ticket Escalation Prediction using Feature Engineering
    L Montgomery D Damian T Bulmer S Quader
    Springer 22nd Requirements Engineering Journal (REJ)
    Journal Paper
  • Research on NLP for RE at the University of Hamburg: A Report
    D Fucci C Stanik L Montgomery Z Kurtanovic T Johann W Maalej
    0th International Workshop on Natural Language Procesing for Requirements Engineeringq (NLP4RE)
    Utrecht, Netherlands
    Workshop Paper
    PDF
  • Sentimental ECrits: Modelling Customer Emotions to Predict Critical Situations
    G Tapuc T Bulmer L Montgomery D Damian
    ACM 26th International Conference on Computer Science and Software Engineering (CASCON)
    Toronto, Canada
    Poster
  • ECrits - Visualizing Support Ticket Escalation Risk
    E Reading L Montgomery L Montgomery
    IEEE 24th International Requirements Engineering Conference (RE)
    Lisbon, Portugal
    Tool Paper
  • What do Support Analysts Know About Their Customers? On the Study and Prediction of Support Ticket Escalations in Large Software Organizations
    Best Paper Award
    L Montgomery D Damian
    IEEE 24th International Requirements Engineering Conference (RE)
    Lisbon, Portugal
    Research Paper
  • Escalation prediction using feature engineering: addressing support ticket escalations within IBM’s ecosystem
    L Montgomery
    University of Victoria (UVic)
    Victoria, Canada
    Thesis
  • ECrits - Modelling Escalation Risk in Problem Management Records (PMRs)
    L Montgomery D Damian
    ACM 25th International Conference on Computer Science and Software Engineering (CASCON)
    Toronto, Canada
    Poster
  • Towards a Live Anonymous Question Queue to Address Student Apprehension
    L Montgomery G Evans F Harrison D Damian
    IEEE ACM 36th International Conference on Software Engineering (ICSE)
    Victoria, Canada
    Research Paper
    PDF