Lloyd M
Publications
  • An Exploratory Study of Documentation Strategies for Product Features in Popular GitHub Projects
    T Puhlfürß L Montgomery W Maalej
    IEEE 38th International Conference on Software Maintenance and Evoluation (ICSME)
    Limassol, Cyprus
    NIER Track
    PDF
  • Journal First: Empirical Research on Requirements Quality: A Systematic Mapping Study
    L Montgomery D Fucci A Bouraffa L Scholz W Maalej
    Springer Requirements Engineering Journal (REJ)
    Melbourne, Australia
    Journal First
  • A Live Extensible Ontology of Quality Factors for Textual Requirements
    J Frattini L Montgomery J Fischbach M Unterkalmsteiner D Mendez D Fucci
    IEEE 30th International Requirements Engineering Conference (RE)
    Melbourne, Australia
    NIER Track
    PDF
  • An Alternative Issue Tracking Dataset of Public Jira Repositories
    L Montgomery C Lüders W Maalej
    IEEE ACM 19th International Conference on Mining Software Repositories (MSR)
    Pittsburgh, USA
    Data Track
  • Empirical Research on Requirements Quality: A Systematic Mapping Study
    L Montgomery D Fucci A Bouraffa L Scholz W Maalej
    Springer Requirements Engineering Journal (REJ)
    Journal
  • Renovating Requirements Engineering: First Thoughts to Shape Requirements Engineering as a Profession
    Y Pham L Montgomery W Maalej
    3rd International Workshop on Learning from other Disciplines for RE (D4RE)
    Jeju Island, South Korea
    Workshop
  • How Angry are Your Customers? Sentiment Analysis of Support Tickets that Escalate
    C Werner G Tapuc L Montgomery D Sharma S Dodos D Damian
    IEEE 1st International Workshop on Affective Computing in Requirements Engineering (AffectRE)
    Banff, Canada
    Workshop
  • A Simple NLP-Based Approach to Support Onboarding and Retention in Open Source Communities
    C Stanik L Montgomery D Martens D Fucci W Maalej
    IEEE 34th International Conference on Software Maintenance and Evoluation (ICSME)
    Madrid, Spain
    Research Track
  • Predicting Developers' IDE Commands with Machine Learning
    T Bulmer L Montgomery D Damian
    IEEE ACM 15th International Conference on Mining Software Repositories (MSR)
    Gothenburg, Sweden
    Research Track
  • Research on NLP for RE at the University of Hamburg: A Report
    D Fucci C Stanik L Montgomery Z Kurtanovic T Johann W Maalej
    1st International Workshop on Natural Language Procesing for Requirements Engineeringq (NLP4RE)
    Utrecht, Netherlands
    Workshop
    PDF
  • Customer Support Ticket Escalation Prediction using Feature Engineering
    L Montgomery D Damian T Bulmer S Quader
    Springer Requirements Engineering Journal (REJ)
    Journal
  • Sentimental ECrits: Modelling Customer Emotions to Predict Critical Situations
    G Tapuc T Bulmer L Montgomery D Damian
    ACM 27th International Conference on Computer Science and Software Engineering (CASCON)
    Toronto, Canada
    Poster Session
  • Escalation prediction using feature engineering: addressing support ticket escalations within IBM’s ecosystem
    L Montgomery
    University of Victoria (UVic)
    Victoria, Canada
    Thesis
  • ECrits - Visualizing Support Ticket Escalation Risk
    E Reading L Montgomery L Montgomery
    IEEE 25th International Requirements Engineering Conference (RE)
    Lisbon, Portugal
    Tool Track
  • What do Support Analysts Know About Their Customers? On the Study and Prediction of Support Ticket Escalations in Large Software Organizations
    Best Paper Award
    L Montgomery D Damian
    IEEE 25th International Requirements Engineering Conference (RE)
    Lisbon, Portugal
    Research Track
  • ECrits - Modelling Escalation Risk in Problem Management Records (PMRs)
    L Montgomery D Damian
    ACM 26th International Conference on Computer Science and Software Engineering (CASCON)
    Toronto, Canada
    Poster Session
  • Towards a Live Anonymous Question Queue to Address Student Apprehension
    L Montgomery G Evans F Harrison D Damian
    ACM 30th Western Canadian Conference on Computing Education (WCCCE)
    Victoria, Canada
    Research Track
    PDF