Lloyd M
MSc
Publications
  • An Exploratory Study of Documentation Strategies for Product Features in Popular GitHub Projects
    T Puhlfürß,  L Montgomery,  W Maalej
    IEEE 38th International Conference on Software Maintenance and Evoluation (ICSME)
    Limassol, Cyprus
    NIER Track
    PDF
  • Journal First: Empirical Research on Requirements Quality: A Systematic Mapping Study
    L Montgomery,  D Fucci,  A Bouraffa,  L Scholz,  W Maalej
    Springer Requirements Engineering Journal (REJ)
    Melbourne, Australia
    Journal First
    PDF
    DOI
  • A Live Extensible Ontology of Quality Factors for Textual Requirements
    J Frattini,  L Montgomery,  J Fischbach,  M Unterkalmsteiner,  D Mendez,  D Fucci
    IEEE 30th International Requirements Engineering Conference (RE)
    Melbourne, Australia
    NIER Track
    PDF
  • An Alternative Issue Tracking Dataset of Public Jira Repositories
    L Montgomery,  C Lüders,  W Maalej
    IEEE ACM 19th International Conference on Mining Software Repositories (MSR)
    Pittsburgh, USA
    Data Track
    PDF
    DOI
  • Empirical Research on Requirements Quality: A Systematic Mapping Study
    L Montgomery,  D Fucci,  A Bouraffa,  L Scholz,  W Maalej
    Springer Requirements Engineering Journal (REJ)
    Journal
    PDF
    DOI
  • Renovating Requirements Engineering: First Thoughts to Shape Requirements Engineering as a Profession
    Y Pham,  L Montgomery,  W Maalej
    3rd International Workshop on Learning from other Disciplines for RE (D4RE)
    Jeju Island, South Korea
    Workshop
    PDF
    DOI
  • How Angry are Your Customers? Sentiment Analysis of Support Tickets that Escalate
    C Werner,  G Tapuc,  L Montgomery,  D Sharma,  S Dodos,  D Damian
    IEEE 1st International Workshop on Affective Computing in Requirements Engineering (AffectRE)
    Banff, Canada
    Workshop
    PDF
    DOI
  • A Simple NLP-Based Approach to Support Onboarding and Retention in Open Source Communities
    C Stanik,  L Montgomery,  D Martens,  D Fucci,  W Maalej
    IEEE 34th International Conference on Software Maintenance and Evoluation (ICSME)
    Madrid, Spain
    Research Track
    PDF
    DOI
  • Predicting Developers' IDE Commands with Machine Learning
    T Bulmer,  L Montgomery,  D Damian
    IEEE ACM 15th International Conference on Mining Software Repositories (MSR)
    Gothenburg, Sweden
    Research Track
    PDF
    DOI
  • Research on NLP for RE at the University of Hamburg: A Report
    D Fucci,  C Stanik,  L Montgomery,  Z Kurtanovic,  T Johann,  W Maalej
    1st International Workshop on Natural Language Procesing for Requirements Engineeringq (NLP4RE)
    Utrecht, Netherlands
    Workshop
    PDF
  • Customer Support Ticket Escalation Prediction using Feature Engineering
    L Montgomery,  D Damian,  T Bulmer,  S Quader
    Springer Requirements Engineering Journal (REJ)
    Journal
    PDF
    DOI
  • Sentimental ECrits: Modelling Customer Emotions to Predict Critical Situations
    G Tapuc,  T Bulmer,  L Montgomery,  D Damian
    ACM 27th International Conference on Computer Science and Software Engineering (CASCON)
    Toronto, Canada
    Poster Session
    PDF
  • Escalation prediction using feature engineering: addressing support ticket escalations within IBM’s ecosystem
    L Montgomery
    University of Victoria (UVic)
    Victoria, Canada
    Thesis
    PDF
    DOI
  • ECrits - Visualizing Support Ticket Escalation Risk
    E Reading,  L Montgomery,  L Montgomery
    IEEE 25th International Requirements Engineering Conference (RE)
    Lisbon, Portugal
    Tool Track
    PDF
    DOI
  • What do Support Analysts Know About Their Customers? On the Study and Prediction of Support Ticket Escalations in Large Software Organizations
    Best Paper Award
    L Montgomery,  D Damian
    IEEE 25th International Requirements Engineering Conference (RE)
    Lisbon, Portugal
    Research Track
    PDF
    DOI
  • ECrits - Modelling Escalation Risk in Problem Management Records (PMRs)
    L Montgomery,  D Damian
    ACM 26th International Conference on Computer Science and Software Engineering (CASCON)
    Toronto, Canada
    Poster Session
    PDF
  • Towards a Live Anonymous Question Queue to Address Student Apprehension
    L Montgomery,  G Evans,  F Harrison,  D Damian
    ACM 30th Western Canadian Conference on Computing Education (WCCCE)
    Victoria, Canada
    Research Track
    PDF